ck10 Privacy Policy

This privacy policy describes our commitment to the collection, use, storage, and protection of your personal information on the ck10 platform. By using ck10's website and services, you are considered to have agreed to the terms of this policy.

We believe you should have full control over your own data. That is why we are always transparent about what information is collected, how it is used, and what rights you have. Please read this policy carefully, and if you have any questions, contact our support team.

When you create an account and use our services at ck10, we collect the following types of information. This data is used to improve your service experience and ensure the security of your account.

1.1 Information You Provide Directly

• Full name, date of birth, and contact address
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID card or passport details for identity verification
• Financial transaction details (bKash, Nagad, Rocket, or the last digits of a bank account number)

1.2 Automatically Collected Information

• IP address and device type
• Browser name and version
• Date, time, and duration of site visits
• Pages visited and links clicked
• Information collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, we may verify limited information through trusted third parties. In this process, no sensitive personal data is shared with those third parties.

ck10 uses the information we collect only for lawful and relevant purposes. Each purpose is clearly described below.

2.1 Account Management and Service Delivery

• To create and verify your account
• To process financial transactions for deposits and withdrawals
• To provide bonuses, cashback, and other promotional benefits
• To maintain gaming history and account balance

2.2 Security and Fraud Prevention

• To detect and prevent unauthorized access
• To monitor suspicious financial activity
• To prevent multiple account registrations
• To keep users under 21 off the platform

2.3 Service Improvement

• To analyze and improve the user experience
• To send relevant promotional offers and notifications (based on consent)
• To review and improve customer service quality
• To resolve technical issues

ck10 does not share your personal information with third parties as a matter of policy. However, in certain specific situations, limited sharing may be necessary, as described below:

3.1 Service Provider Partners

Necessary transaction information is shared with bKash, Nagad, Rocket, and banking institutions for payment processing. These partners are governed by their own privacy policies and may not use your information beyond their primary purpose.

3.2 Legal Obligations

We may be legally required to provide information in response to a court order, a valid government request, or other legal requirements. In such cases, only the specific information requested will be provided.

3.3 With Your Explicit Consent

Beyond the situations described above, no information will be shared with any third party without your explicit written or digital consent.

ck10 applies industry-standard technical and organizational measures to protect your information. Our security framework is described below.

4.1 Technical Security

• SSL/TLS encryption — all data transmissions are encrypted
• Sensitive data in the database (passwords, financial information) is stored in hashed and encrypted form
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-Factor Authentication support

4.2 Organizational Security

• Need-to-know data access — only authorized staff can view sensitive information
• Regular data protection training for employees
• A rapid response plan in the event of a data breach
• Audit logs of all data access are maintained

Cookies and similar technologies are used on the ck10 website to improve your experience. A cookie is a small data file stored on your device that helps ensure the site functions properly.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. The site cannot function properly without these.
• Functional Cookies: Used to remember your preferred language, display settings, and similar preferences.
• Analytical Cookies: Used to understand which parts of the site are used most — all data is collected anonymously.

5.2 Cookie Controls

You have the right to accept or reject cookies through your browser settings. However, disabling essential cookies may affect your ability to use certain features of the site.

How long your information is retained depends on the type of data and legal requirements. We do not keep any information longer than necessary.

6.1 Information for Active Accounts

All necessary information is retained while your account is active. Even after an account is closed, financial transaction records are kept for a defined period, as required by law.

6.2 Information for Inactive Accounts

For accounts that have been inactive for an extended period, we will notify you before deleting your data. Information that is required by applicable law to be retained will be kept for the specified period.

6.3 Deletion Requests

You may request that your information be deleted. However, it may not be possible to delete information that is legally required to be retained before the specified period ends. Contact our support team for more information on this.

Every user registered at ck10 has the following rights regarding their own data. You may contact our support team at any time to exercise these rights.

• Right to Access: You can find out what information we hold about you and how it is being used.
• Right to Rectification: If any of your information is incorrect or outdated, you can request that it be corrected.
• Right to Erasure: In certain circumstances, you have the right to request that your personal information be deleted.
• Right to Restrict Processing: You can request that the processing of your information be restricted for specific reasons.
• Right to Data Portability: You can request your information in a structured, readable format.
• Right to Opt Out of Marketing: You can request to stop receiving promotional communications at any time.
• Right to Object: You can object to specific uses of your information, and we will consider your objection seriously.

ck10 is exclusively for users aged 21 and above. We do not collect information from minors under any circumstances and actively discourage them from using the platform.

Age verification is a mandatory step in the registration process. If we learn that a minor has opened an account, that account will be closed immediately and all associated data will be deleted. For more details, please read our responsible gaming policy.

ck10 reserves the right to update this privacy policy as needed. For any significant changes, we will post a notice on the platform and, where applicable, inform you by email.

Updated policies take effect from the date they are published. Continued use of the platform after a change is made will be considered acceptance of the revised policy. We therefore recommend visiting this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, do not hesitate to contact our support team. We provide assistance in Bengali and English 24/7.